Shop policy
How orders, delivery, returns and refunds work for bre merch. BRE LLC sells it, and our print partner prints it and sends it to you.
Who sells it
The bre shop is run by BRE LLC, a Missouri limited liability company, 701 Market St Ste 110 PMB 1342, Saint Louis, MO 63101. You pay at checkout on the bre store. Questions about an order: support@askbre.app, with your order number.
Delivery
Your order is printed and sent by our print partner. In the US clothing arrives in 2 to 6 business days, sent by priority post, and stickers in 3 to 10, sent by standard post. Each product’s Details on the shop gives its own time, and other countries see theirs at checkout. You get an email from bre (hello@askbre.app) when you order, and another with the tracking link when each parcel ships.
Changing your mind
We can’t take back an item that arrived as ordered, or swap it for another size or colour, so please check the size and the colour before you order.
Cancelling
Orders go to print quickly, often within the hour. If you need to change or cancel one, email support@askbre.app right away with the name on the order. Once it is printing, it can’t be changed or cancelled. Cancelled orders are refunded to the way you paid.
Wrong, misprinted or damaged
If an item arrives damaged, misprinted, or isn’t what you ordered, tell us within 30 days of delivery. Send your order number and a photo of the item, and of the box if that is damaged too. We reprint it at no cost, or refund you. You don’t need to send the item back unless we ask, and if we do, we pay for it.
Lost parcels
If your tracking hasn’t moved for a couple of weeks, or it says delivered and nothing arrived, tell us. We’ll look into it with the carrier, so you don’t have to, and send a replacement or refund you.
Wrong address
Please check your address at checkout. If a parcel comes back because the address was wrong or incomplete, we refund the item but not the shipping, or send it again once the new shipping is paid.
Prices and tax
Prices are in US dollars. Sales tax, where it applies, is added at checkout.
Your details
Our print partner keeps your order and address to print and send it, and our payment provider handles your card. For our order emails we read your first name, email address, country and what you ordered, and we don’t keep them. Our privacy page has the detail.
Getting in touch
Email support@askbre.app with your order number. We usually reply within a day.